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Legal Terms That Apply to Your gb999 Account

These terms govern how your account is opened, how your funds move through JazzCash, Easypaisa, or Raast, and what you can expect from us when something needs resolving. Access and eligibility depend on local law and are available only where permitted in your region.

Account TermsPrivacy & DataWallet PolicyJurisdiction ClauseContact Rights
gb999 Legal Terms That Apply to Your gb999 Account
DATA AND SECURITY

How We Handle Your Account Data

Your data stays within the scope of what is needed to run your account. We collect what is necessary for account creation, payment processing through JazzCash, Easypaisa, or Raast, and identity verification. We do not sell your personal data to third parties. You can request a summary of what we hold on your account by contacting our support team in writing.

Cookie Policy

We use cookies to keep your session active and remember your payment method preference. You can manage cookie settings through your browser at any time.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account.

Data Retention

We retain account and transaction data for the period required under applicable law. After account closure, data is archived and not used for active processing.

Change Requests

To update your registered mobile number, Easypaisa or Raast wallet details, or personal information, submit a verified request through the account settings or support email.

REACH US DIRECTLY

How to Contact Us About a Legal Matter

If you have a question about your account rights, a data request, or a concern about how we handled a transaction through JazzCash or Easypaisa, these are the channels to use. For legal and account matters, written contact via email gives you a record of the exchange — we recommend it over live chat for anything policy-related.

Email Support Send your account query or legal concern to our support email. Written requests about data, account status or policy disputes receive a documented response.
Live Chat Live chat handles day-to-day account questions. For complex legal matters, start here and our team will escalate to the right person if needed.
Account Help Centre The help centre covers wallet verification, withdrawal holds, and account closure steps. Use it to find the exact process before raising a formal request.

Common Legal and Policy Questions

These are the questions we get most often about account terms, data rights and what happens when something goes wrong. If your question is not here, reach out to support directly.

Access depends on local law and your eligible region. It is your responsibility to confirm that using the platform is lawful where you are located before opening an account.

We collect your registration details, mobile number, and payment method information — such as your JazzCash or Easypaisa wallet. This is used only for account management and transaction processing.

Yes. Send a written request to our support email from the address linked to your account. We will provide a summary of the data we hold within a reasonable period.

Identity verification is a standard step that protects your account. We check that the withdrawal is going to the same Easypaisa, Raast, or bank account used to fund your wallet.

Contact support to request account closure. Any remaining wallet balance must be withdrawn first. After closure, your data is archived per applicable retention requirements and is not used for active processing.

Raise the dispute through our support channel in writing. Live chat can escalate the matter to our account review team. We aim to give you a clear written response on the outcome.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.